Some people are overloaded while others are idle
Capacity is fragmented, so work moves only after a deadline is missed.
TEAM / CAPACITY
Team control without micromanagement
A leader needs an early signal, not total surveillance: where a process is slowing, who is overloaded and which client will feel the delay first. Casper sees the flow of work, not only a task list.
01
WHERE THE BUSINESS HURTS
The problem becomes visible before it reaches a report.
A task exists without ownership
It moves between people without a next step or control date.
SLA failure is discovered late
The client feels the delay before the manager sees it in a report.
02
CASPER OPERATING LOOP
From disconnected events to a controlled action.
tasks, queues, bookings and work calendars
actual completion time and SLA
capacity by role and skill
repeated delays and hand-off points
Warns about upcoming overload
Recommends redistribution based on role and availability
Prioritises work that affects clients or revenue
fewer SLA failures
balanced capacity
less manual supervision
03
FAQ / CONTROL BY DESIGN
No black box.
Is this employee surveillance?
No. The focus is process health, capacity and business outcomes, not hidden monitoring.
Where does the data come from?
CRM, calendars, task systems, client bookings and other approved sources.
Who can see personal metrics?
Visibility follows roles, and each organisation can have its own access rules.
PRIVATE BETA / MEASURABLE START
Start with one expensive problem.
Connect the required sources, agree the baseline and measure the first result using your business data.
Discuss the use case